Inside Sales Account Manager – Manila

About the role

The Inside Sales Account Manager will own a portfolio of existing customers in Manila, ensuring contract renewals and identifying growth opportunities. You will work closely with clients to maximize the value of ICIS solutions and help them achieve their business objectives.

Key responsibilities

• Manage an existing book of business, driving renewal of annual subscriptions.
• Identify and generate upsell opportunities within the current customer base.
• Engage customers to understand usage, pain points, and propose value‑led solutions.
• Collaborate with cross‑functional teams to deliver a seamless customer experience.
• Meet sales team targets for retention, upsell, and pipeline conversion.

Required profile

• Bachelor’s degree or at least two years of completed college coursework.
• Minimum of two years’ experience in inside sales or account management, preferably in a B2B environment.
• Strong communication skills, both verbal and written, with the ability to influence across global teams.
• Detail‑oriented, able to follow defined processes and manage time effectively.
• Self‑motivated, collaborative, and comfortable working independently.

Required skills

• 2+ years of inside sales/account management experience.
• Experience with solution‑based and consultative selling approaches.
• Ability to analyze customer data and identify growth opportunities.