HR Generalist - Contact Center, Paranaque

About the role

The HR Generalist supports the Human Resources Manager in leading HR functions for a customer contact center location, serving mostly non-exempt technical support and customer service employees. The role is a business partner focused on ethics, compliance, confidentiality and discretion, covering the full employment lifecycle except recruiting.

Key responsibilities

• Support a specific client group and guide management and employees on HR issues while ensuring positive employee relations and proper administration of HR policies and procedures.
• Partner with Recruiting, Training and Operations teams on onboarding and new employee orientation, and administer policies and procedures.
• Administer HR programs across the employee lifecycle: orientation, leave management, workplace safety, benefits, compensation, performance management, HRIS and employee records, ensuring legal compliance.
• Support HR-related training and development for management.
• Collaborate with managers on employee satisfaction, engagement and retention initiatives.

Required profile

• College degree in HR, Psychology, Business or a related field strongly preferred.
• Two years of HR experience focused on employee relations and administration of multiple HR disciplines; HR certification helpful.
• Experience in telecommunications, call centers, customer service, retail or hospitality with many employees preferred.
• Strong knowledge of federal and state regulations, EEOC, UC, FMLA, OHSA, FLSA, workers' compensation, compensation and benefits, performance management, HR policy administration, recordkeeping, HRIS and employee engagement.
• Good grammar, writing and verbal skills, able to present and deliver training.
• Flexibility to work multiple shifts and adapt to a fast-paced environment.

Required skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• HRIS data management.