This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Helpdesk Specialist – Product Support (Remote, Philippines)
Smart Apartment Data
Remote
Remote
Mid
35,000 - 40,000 PHP/month
🇬🇧 English
Job description
About the role
This is not a traditional call‑center position. We are looking for an experienced, customer‑facing support professional who enjoys learning new software, solving problems, and helping users succeed on our platform.
Key responsibilities
- Provide support to customers via phone, chat, and email.
- Troubleshoot platform issues, identify root causes, and guide users through features and workflows.
- Research unfamiliar questions independently and find accurate answers.
- Document solutions and contribute to internal knowledge bases.
Required profile
- Minimum 2 years of customer‑facing support experience.
- Excellent written and verbal English communication skills.
- Strong problem‑solving and troubleshooting abilities.
- Ability to learn new software quickly and work with ownership mindset.
- Comfortable explaining software functionalities and workflows to customers.
Required skills
What we offer
- 100% remote, home‑based work schedule (US Central Time).
- Monthly salary of PHP 35,000 – 40,000.
- Collaborative and supportive team environment.
Questions fréquentes
Le salaire proposé pour ce poste est de 35-40k PHP par mois. Le détail figure dans l'annonce.
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Smart Apartment Data