Healthcare Voice Trainer

About the role

We are looking for an enthusiastic Healthcare Voice Trainer to join our contact‑center team in Pasig. You will prepare and upskill agents so they can deliver exceptional service in a healthcare voice environment, ensuring compliance with industry standards.

Key responsibilities

• Conduct training sessions for new hires and existing agents on healthcare voice processes, customer service skills, and compliance protocols.
• Develop and deliver training materials such as presentations, role‑plays, and workshops to improve communication, problem‑solving, and customer handling.
• Focus on enhancing voice modulation, clarity, pronunciation, and overall communication abilities of agents.
• Ensure trainees are proficient in healthcare terminology, claims processes, and HIPAA compliance.
• Monitor and evaluate trainee performance, providing constructive feedback and guidance.
• Collaborate with operations and quality teams to identify training needs and create customized learning programs.
• Maintain training records and generate reports on attendance, effectiveness, and assessments.
• Stay updated on healthcare industry trends and best practices to continuously improve training content.

Required profile

• Graduate in any discipline.
• At least 2 years of experience in a healthcare voice process or as a trainer in a BPO environment.
• Strong understanding of healthcare voice processes and customer engagement.
• Excellent verbal and written communication with a focus on voice clarity and modulation.
• Ability to design and deliver engaging training sessions.
• Basic knowledge of healthcare processes and claims is preferred.
• Willingness to work fixed night shifts to align with international client requirements.

Required skills

• Training delivery and facilitation.
• Voice and communication coaching.
• Presentation and interpersonal skills.
• Attention to detail and adaptability.
• Time management and organizational abilities.

What we offer

• Competitive salary package.
• Transport facility for night shifts.
• Comprehensive training and development opportunities.
• Health insurance and other employee benefits.
• Collaborative and supportive work environment.