Head of Operations

About the role

The Head of Operations will lead a nationwide network of retail stores, overseeing everything from field leadership to supply‑chain execution. Reporting to senior management, this role is responsible for scaling operations, ensuring profitability, and driving technology adoption across a large footprint.

Key responsibilities

• Direct the multi‑tier operational hierarchy (Area Managers to Regional Directors) across all store clusters, establishing and scaling SOPs for rapid, consistent new‑store rollouts.
• Partner with the Logistics team to minimise stock‑outs, streamline product replenishment from central warehouses to provincial outlets, and build resilience against disruptions such as typhoons or regional shipping delays.
• Own the operational P&L, aggressively pursue store sales growth, and champion the rollout of real‑time inventory tracking, automated scheduling and data‑driven store analytics.

Required profile

• 10+ years of retail operations leadership, with at least 5 years managing a footprint of 800+ stores in FMCG, convenience, grocery or QSR.
• Proven track record of scaling operations during rapid geographic expansion.
• Highly analytical and hands‑on, comfortable using data at corporate HQ and travelling to remote provinces to resolve bottlenecks.
• Bachelor’s degree in Business, Industrial Engineering or related field; MBA preferred.

Required skills