Head of Onboarding

About the role

The Head of Onboarding leads the onboarding function for new officers and staff across the head office and branch locations. This role ensures a smooth, compliant, and efficient entry experience by coordinating with internal teams, vendors, and new hires.

Key responsibilities

• Coordinate pre‑employment requirements with new hires, HR, IT, and other departments to meet onboarding timelines.
• Collaborate with recruiters and hiring managers to verify candidate eligibility and communicate onboarding dates.
• Manage vendor relationships for medical exams, background checks, and other hiring‑related services.
• Monitor and follow up on incomplete employment requirements, updating trackers and reporting platforms.
• Review and store all employment documents in the RHEA HR system or SharePoint.
• Provide basic training and troubleshooting for new hires uploading requirements into RHEA.
• Serve as the primary point of contact for new employees, addressing questions and concerns.
• Schedule and conduct onboarding sessions, including New Employee Orientation and cap‑off events.
• Track team performance, design metrics aligned with strategic goals, and conduct regular check‑ins.
• Analyze onboarding reports to identify trends, bottlenecks, and improvement opportunities.
• Lead annual strategic planning, vendor accreditation, policy updates, and process‑improvement projects.

Required profile

Required skills

• RHEA HR system
• SharePoint