Global Product Quality Complaints Associate

About the role

This position supports the global quality organization by managing product quality complaints from market sites, ensuring timely triage, classification, and escalation to the appropriate manufacturing locations. The associate works closely with cross‑functional teams to investigate deviations, implement corrective actions, and drive continuous improvement across the quality hub.

Key responsibilities

• Manage triage of product quality complaints within defined timelines.
• Prioritize, categorize, and report complaints accurately using the global complaints management system.
• Classify complaints and forward them to the responsible manufacturing site for investigation.
• Investigate quality deviations and collaborate with cross‑functional teams to develop and execute CAPAs.
• Participate in internal and external audits and contribute to CAPA planning.
• Maintain quality‑related documents, records, and reports in the Quality Management System (QMS) ensuring regulatory compliance.
• Identify and propose process optimisations to enhance quality performance.
• Support metric creation, trend analysis, and continuous‑improvement projects for the hub.
• Provide training, mentoring, and support the implementation of a quality‑focused culture.

Required profile

• Bachelor’s degree in Science, Pharmacy or a related discipline.
• 0‑3 years of experience in the pharmaceutical industry or quality‑administered systems.
• Sound knowledge of current Good Manufacturing Practices (GxP).
• Ability to work effectively in both team and cross‑functional environments.

Required skills

• Good Manufacturing Practices (GxP) knowledge.
• Experience with Quality Management Systems (QMS).
• Understanding of CAPA processes.