Global Mobility (GM) Cluster Lead - Mission

About the role

Joining Nestlé means becoming part of the world’s largest food and beverage company, where a human‑focused environment drives purpose and innovation. The HR Business Services team delivers world‑class support to Nestlé colleagues worldwide, and the Global Mobility Cluster Lead plays a strategic, customer‑centric role in managing international assignments, relocations, immigration and tax‑related mobility services.

Key responsibilities

• Lead end‑to‑end delivery of Global Mobility services, ensuring high‑quality support for international assignments, relocations, immigration and tax compliance.
• Monitor operational performance, productivity, service levels and customer experience to drive service excellence.
• Partner with Centers of Excellence, market stakeholders and external vendors to provide seamless mobility experiences.
• Identify and implement process improvements, automation and technology‑enabled solutions to boost efficiency.
• Manage escalations, stakeholder concerns and service‑related risks, ensuring timely resolution.
• Lead operational readiness, transition activities, go‑live support and hyper‑care for new services and market implementations.
• Ensure compliance with global guidelines, local regulations and Nestlé standards while overseeing risk management and audit requirements.
• Develop and coach a team of Supervisors and Specialists, fostering a high‑performing, customer‑centric culture.

Required profile

• Bachelor’s degree in Human Resources, Business Administration, International Business, Management or a related field.
• Minimum 5 years of experience in Global Mobility, HR Operations or Shared Services, including leadership experience.
• Strong knowledge of international assignments, relocations, immigration, mobility compliance and expatriate administration.
• Proven experience in leading global or shared‑services operations, service expansions and continuous‑improvement initiatives.
• Excellent stakeholder management, communication and influencing skills across global and regional organisations.
• Experience managing external vendors such as immigration, relocation and tax partners.
• Solid analytical and problem‑solving abilities, using data to drive operational decisions.
• Experience working in a multinational, matrixed environment and familiarity with mobility technology platforms.