Global KYC Business Analyst (CDD)

About the role

ING is hiring a Global KYC Business Analyst (Customer Due Diligence) in Manila to help build the Global KYC Digital Service, covering anti-money laundering, counter terrorism financing, fraud, sanctions and their implementation across more than 40 countries for more than 40 million customers. The role works with market-leading vendors and colleagues from many disciplines, geographies and backgrounds.

Key responsibilities

• Work closely with the Central Product Owner and own the product vision, roadmap, backlog and stakeholder management.
• Manage a squad of about 7-9 people building the product on FCRM technology, in a multidisciplinary environment.
• Support the Central Product Owner in executing the Tribe goals and solve impediments in product development.
• Create stories and features for the squad and monitor its quality and performance.
• Ensure functional and non-functional requirements (security, resilience, performance, legal and compliance) are met and represent the end-consumer's experience.
• Align with other squads in the GKYC Delivery Tribe and contribute to the Structural Solutions Roadmap for CDD.

Required profile

• Master's or bachelor's degree.
• 3-10 years of experience depending on the role specification and seniority.
• Ability to work in an Agile environment and in international, cross-cultural teams across time zones.
• Fluent English speaking and writing.
• Proven experience driving initiatives with high impact and guiding change.

Required skills

• Strong analytical skills and experience in IT and solution-build driven teams.
• Knowledge of the FCRM application is a plus.
• Pega background or experience with workflow management tools is a plus.
• Experience in KYC (CDD, FATCA, CRS), client onboarding, AML/transaction monitoring or compliance is a plus.