Front Office Supervisor – Reception

About the role

The Front Office Supervisor (Reception) will oversee daily front‑desk operations at Shangri‑La Mactan, ensuring seamless guest experiences in a luxury 5‑star environment. Reporting to senior management, you will lead a team of receptionists, maintain service standards, and contribute to the resort’s overall performance.

Key responsibilities

• Supervise and coordinate the reception team to deliver high‑quality guest service.
• Prepare and analyse daily reports on room occupancy, revenue, and other key metrics.
• Collect and act on guest feedback to continuously improve service delivery.
• Ensure all front‑office procedures comply with brand standards and local regulations.
• Handle guest inquiries, complaints, and special requests, creating exceptional experiences.

Required profile

• Pride in hospitality and a genuine passion for interacting with guests from diverse backgrounds.
• Fluent written and spoken English; proficiency in the local language is a plus.
• Experience in a 5‑star international hotel environment is preferred.
• Solution‑oriented mindset with strong leadership, detail‑orientation, and a willingness to tackle challenges.

Required skills