Fraud Prevention Analyst

About the role

The Fraud Prevention Analyst monitors fraud alerts, investigates suspicious activities, and takes swift action to protect the bank and its clients from financial loss and legal exposure. This role works closely with internal units and external partners to mitigate fraud risks.

Key responsibilities

• Monitor and analyze alerts from the Enterprise Fraud Management System and other sources to differentiate genuine fraud from false positives.
• Assess transaction details such as amount, date, time, behavior, location, velocity, and risk classification.
• Coordinate with branches and business units to confirm transaction legitimacy.
• Handle inbound and outbound client calls to validate suspicious transactions and provide fraud‑related support.
• Take immediate action on confirmed fraud cases, including placing holds, blocking accounts, or restricting cards.
• Execute AFASA‑related tasks, coordinating with other banks to place holds on accounts under anti‑scamming protocols.
• Respond to fraud inquiries from internal branches via phone and email.
• Collaborate with Information Security, IT, Operations Risk, Legal, Compliance, HR, and other departments on fraud trends, risk mitigation, and investigations.
• Identify and escalate new fraud trends to senior management.
• Maintain logs of confirmed fraudulent transactions and contribute to fraud prevention strategy development.
• Prepare and submit fraud management information and reports for stakeholders.
• Conduct site visits for fraud risk assessments and investigations.

Required profile

• Graduate degree in a related field (e.g., finance, risk management, criminal justice).
• 2‑5 years of experience in bank operations, risk management, fraud investigations, or monitoring.
• Strong analytical and decision‑making abilities.
• Excellent communication skills.

Required skills

• Knowledge of bank operations and risk management processes.
• Experience with fraud investigation and monitoring techniques.
• Familiarity with data analytics concepts.
• Understanding of system analysis and regulatory compliance.