Field Collections Officer – Metro Manila

About the role

Salmon is a rapidly growing consumer fintech group founded in July 2022, aiming to build the leading credit‑led neobank in Southeast Asia. Operating in the Philippines as a licensed consumer lending company, Salmon is backed by premier investors such as the International Finance Corporation and ADQ. Our mission is to create thousands of jobs and provide millions of Filipinos with reliable, high‑quality access to financial services. Work location: on the road, covering Luzon, Visayas and Mindanao.

Key responsibilities

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers who are behind on their bills.
• Maintain follow‑up with clients to ensure payment deadlines are met.
• Document every visit and interaction with clients, ensuring accurate and up‑to‑date information.
• Collaborate with the legal team if legal action needs to be pursued for unresolved cases.

Required profile

• Experience in debt collection or a similar customer‑facing role.
• Previous experience in sales, customer service, or field‑based roles is an asset.
• Knowledge of financial or debt recovery processes is beneficial.
• Strong interpersonal skills and the ability to engage with clients in a professional, empathetic, and persuasive manner.
• Ability to handle difficult conversations, resolve conflicts, and negotiate payment settlements with resistant clients.