Executive Housekeeper - Pre-Opening

About the role

Mandarin Oriental Makati is an upcoming 5-star luxury hotel scheduled to open in 2026, featuring 275 guestrooms and suites. The Executive Housekeeper plays a pivotal role in its pre-opening and ongoing operations, establishing world-class housekeeping standards, building and training a high-performing team and ensuring cleanliness, comfort and luxury in line with Mandarin Oriental's service standards.

Key responsibilities

• Pre-opening: develop and implement housekeeping policies, procedures and operating manuals; recruit, train and onboard housekeeping staff; coordinate with suppliers for linen, cleaning equipment and guest amenities; work with project and design teams to make guest rooms and public areas ready.
• Operations: lead and manage the housekeeping department so rooms, public areas and back-of-house spaces meet Mandarin Oriental standards; oversee scheduling, inspections and quality control; implement sustainability and cost-control measures; ensure compliance with health, safety and hygiene regulations.
• Foster a culture of excellence and teamwork, and work closely with Front Office, Engineering and other departments to deliver seamless guest experiences.

Required profile

• Proven experience as Executive Housekeeper or senior housekeeping leader in a luxury hotel; pre-opening experience highly desirable.
• Strong leadership, organizational and communication skills, with the ability to train, motivate and inspire a diverse team.
• In-depth knowledge of housekeeping operations, inventory management, vendor relations and sustainability practices.
• Excellent problem-solving skills, attention to detail and a proactive, hands-on approach.
• Passion for luxury hospitality and guest satisfaction, aligned with Mandarin Oriental's values of respect, integrity and excellence.

What we offer

• Learning and development programmes tailored to different career stages.
• MOstay: complimentary nights and attractive rates on rooms for you and your loved ones.
• Health benefits and wellness programmes for colleagues worldwide.