Entry-Level Non-Voice & Voice Call Centre Agent
Caldwell Communications · Makati City
Job description
About the role
This is an entry‑level position for candidates without prior experience. You will join a call centre team handling both non‑voice and voice interactions, providing basic support to customers.
Key responsibilities
- Answer inbound voice calls and respond to customer inquiries.
- Handle non‑voice communication channels such as chat or email.
- Follow scripted guidelines to ensure consistent service quality.
- Document interactions accurately in the system.
- Meet daily performance targets set by the team.
Required profile
- No previous call‑centre or customer‑service experience required.
- Basic computer literacy and ability to learn new tools quickly.
- Good verbal and written communication skills in English.
- Positive attitude, reliability and willingness to work on‑site.
Required skills
What we offer
- Free coffee and biscuits available in the office.
- Retirement and life insurance for qualified staff.
- Performance‑based incentives.
- Opportunities to work on pioneer, non‑voice and easy accounts.
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Published 23 hours ago
Expires 1 month from now
7 views · 0 interested
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Caldwell Communications
Makati City