English Customer Service Representative

About the role

Wonders (Tarro) is seeking an English‑speaking Customer Service Representative to act as the voice of the company and support restaurant partners across the United States. You will handle inbound calls, take orders accurately, and ensure each guest enjoys a smooth, satisfying experience.

Key responsibilities

• Answer customer calls, capture orders, and process transactions with precision and warmth.
• Maintain a high call conversion rate by guiding callers through menu selections and upselling add‑ons.
• Adhere to scheduled shifts, including graveyard hours, and follow attendance policies.
• Complete Tier 1 certification during new‑hire training and achieve Tier 2 certification within six months.
• Follow established scripts and processes, minimizing errors and ensuring compliance.

Required profile

• Strong communication skills with clear spoken and written English.
• Active listening, emotional intelligence, and the ability to stay calm under pressure.
• Tech‑savvy, comfortable using computer tools while on calls.
• Detail‑oriented, process‑driven, and disciplined in following protocols.
• Adaptable, resilient, and able to work flexible schedules.

Required skills

• Proficiency with standard computer applications and typing while on calls.

What we offer

• Structured training leading to Tier 1 and Tier 2 certifications.
• Opportunities for performance‑based growth and skill development.
• Dynamic, fast‑paced environment focused on teamwork and customer satisfaction.