End User Support Technician – IT Desktop Engineer

About the role

Join Datacentric as an End User Support Technician, providing daily IT assistance to employees in the Manila office. You will ensure workstations run smoothly, resolve technical issues, and support a global IT environment.

Key responsibilities

• Diagnose, analyse, and resolve hardware and software problems on workstations.
• Install, configure, and maintain operating systems and application software across departments.
• Manage and close Jira tickets for local and global IT requests.
• Create, modify, and deactivate user accounts in Active Directory, RTS, and instant‑messaging platforms.
• Provide network, printer, and endpoint support, including password management and antivirus protection.
• Set up and configure workstations for new hires and internal teams.

Required profile

• Bachelor’s degree in Computer Science, IT, Computer Engineering or related field.
• Minimum 1 year of hands‑on IT support experience.
• Strong English communication skills, both verbal and written.
• Ability to work collaboratively with global stakeholders.

Required skills

• WAN/LAN networking
• PC troubleshooting, repair, installation and upgrades
• Active Directory account management
• Jira ticketing system
• Azure and AWS cloud basics
• Network and printer support
• Antivirus and password‑management processes

What we offer

• Inclusive, diverse workplace that values continuous learning.
• Opportunities to grow within a leading sports‑technology company.