Email & SMS Manager (Remote, Philippines)

About the role

A beauty and e-commerce company is looking for a highly organized, hands-on Email & SMS Manager to own the day-to-day execution and optimization of its retention marketing program. The role reports to the Head of Growth and works remotely on a Monday to Friday schedule, 8:00 am to 5:00 pm PST, as a full-time contractor.

Key responsibilities

• Own the weekly and monthly Email & SMS calendar and build lifecycle flows such as Welcome, Abandoned Browse, Abandoned Cart, Checkout, Post-Purchase and Winback.
• Develop campaign concepts, messaging and segmentation, turn strategy into briefs and proposals for the Email Designer, and manage campaigns from concept through launch.
• Run the full QA process before campaigns go live, checking copy, links, CTAs, segmentation, personalization, offers, mobile/desktop rendering, tracking and customer experience, and monitor campaigns after launch.
• Own weekly reporting, track key KPIs and share clear insights and recommendations.

Required profile

• 3+ years of hands-on Email & SMS experience, ideally in DTC or e-commerce.
• Highly organized and detail-oriented, able to work independently and bring up issues proactively.
• Strong copy and messaging instincts, even without designing the emails.

Required skills

• Strong experience with Klaviyo and/or other lifecycle marketing platforms.
• Notion and Figma for campaign proposals, briefs, flow maps and presentations.

To apply, candidates use the Apply button on the HireHawk listing.