Director of Quality – Global Program Lead

About the role

The Director of Quality will lead the global quality program for TaskUs, ensuring seamless client experiences and operational excellence across regions. This senior position drives strategy, compliance, and continuous improvement to meet contractual audit requirements and exceed performance targets.

Key responsibilities

• Define and drive the transactional quality program for assigned accounts/regions.
• Manage a centralized global team to meet monthly contractual audit compliance.
• Collaborate with global quality directors to shape TaskUs’s overall quality strategy.
• Partner with site operation leaders, client services, and internal/external teams to align and execute the customer experience strategy.
• Ensure consistent delivery of client and internal KPIs, including Accuracy and CSAT.
• Lead strategic initiatives and tactical actions that support operations in meeting and exceeding quality targets.
• Operationalize best practices and introduce next‑generation practices across sites.

Required profile

• Proven experience in leading quality programs within a BPO or outsourced services environment.
• Strong understanding of audit compliance, KPI management, and customer experience metrics.
• Ability to influence and collaborate with senior leaders across multiple functions and geographies.
• Track record of driving strategic initiatives that improve performance and reduce errors.

Required skills

What we offer

• Competitive industry salaries.
• Comprehensive benefits package.
• People‑First culture with dedicated Total Rewards, Wellness, HR, and Diversity departments.
• Opportunities for internal mobility and professional growth at all career stages.