Desktop Support Technician III

About the role

We are looking for a Technician III to join our Desktop Support team. In this role you will be the first point of contact for business users, delivering prompt technical assistance across a range of hardware, software and network issues.

Key responsibilities

• Receive and triage user requests via phone, email, chat or ticketing system.
• Diagnose and resolve basic hardware, software and networking problems.
• Support Microsoft Windows (10 and above), Office 365, email, printers, VPNs and common desktop applications.
• Log incidents, monitor service‑desk queues and prioritize work based on impact and urgency.
• Maintain and improve knowledge‑base articles and documentation.

Required profile

• Bachelor’s degree in Information Technology or related field, or equivalent experience.
• Minimum 6 months of help‑desk support experience.
• Strong verbal and written communication skills in English.
• Ability to work effectively with both technical and non‑technical staff.

Required skills

• Microsoft Windows 10 (or later)
• Office 365
• Active Directory administration
• TCP/IP, LAN and WAN fundamentals
• VPN configuration and troubleshooting
• Ticketing system usage and knowledge‑base maintenance

What we offer

• Opportunity to work for a global technology leader with a diverse, inclusive culture.
• Access to career‑development programs and internal growth pathways.