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This job expired on 16/09/2026. It no longer accepts applications.
Customer Support Specialist – Telehealth (Manila)
Eucalyptus · Makati
Job description
About the role
This isn’t an ordinary customer support position. As a Customer Support Specialist you will be at the front line of resolving patient issues and delivering high‑quality, empathetic care for our telehealth program.
Key responsibilities
- Take ownership of patient inquiries and resolve them quickly and effectively.
- Collaborate with doctors, pharmacies and delivery partners to ensure seamless patient outcomes.
- Meet and exceed service metrics such as CSAT, tickets solved and Average Handling Time.
- Identify process inefficiencies and propose automation or workflow improvements.
- Monitor ticket trends, flag recurring issues and work with team leaders on escalations.
Required profile
- Minimum 2 years experience in telehealth, healthcare support, customer service or technical support.
- Strong problem‑solving abilities and a patient‑centric mindset.
- Excellent communication skills across email, chat and phone channels.
Required skills
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Eucalyptus
Makati