Customer Services Associate Manager

About the role

The Associate Manager, Member Services will lead and oversee a remote/satellite office that supports Global Rescue Pacific’s emergency rescue services. This on‑site, full‑time position is based in Metro Manila and offers a competitive compensation package within a multicultural, professional environment. The role serves as the primary link between the remote office and the central headquarters, ensuring that service delivery aligns with the company’s standards. It also provides direct oversight of the team delivering member services.

Key responsibilities

• Lead and manage the remote/satellite office handling member services.
• Supervise staff and coordinate daily operations.
• Ensure seamless support for emergency rescue operations.
• Monitor performance metrics and maintain service quality.
• Maintain operational standards and compliance with rescue protocols.
• Coordinate with central teams to align processes and performance.

Required profile

• Demonstrated ability to lead a customer service team.
• Experience managing remote or satellite offices.
• Strong organizational and communication skills.
• Ability to work effectively in a multicultural environment.

Required skills

What we offer

• Competitive compensation package.
• Multicultural and professional work environment.