Customer Service Representative – Virtual Process

About the role

Join STACKph as a Customer Service Representative working on a virtual process. You will be the first point of contact for customers, handling inquiries through phone, email, and chat while delivering professional and efficient support.

Key responsibilities

• Respond to customer inquiries via phone, email, and live chat in a courteous and timely manner.
• Identify customer needs, troubleshoot issues, and provide accurate solutions or appropriate escalations.
• Maintain detailed records of interactions and update customer information in the system.
• Follow established procedures and service level agreements to ensure high-quality service.
• Collaborate with team members and other departments to resolve complex queries.

Required profile

• Excellent verbal and written communication skills in English.
• Strong problem‑solving ability and attention to detail.
• Ability to work in a fast‑paced call‑centre environment.
• Customer‑focused attitude with a commitment to service excellence.

Required skills

• Basic computer literacy and ability to navigate standard office applications.

What we offer

• Full‑time, on‑site position with a supportive team environment.
• Training and development opportunities to enhance your customer service expertise.
• Career progression pathways within the company.