Customer Service Representative
Ampersand · Taguig
Job description
About the role
We are seeking a Customer Service Representative to manage a high volume of inbound and outbound communications via phone, email, and live chat. The role requires professionalism, timely responses, and accurate record‑keeping.
Key responsibilities
- Handle large amounts of inbound and outbound calls, emails, or live chats in a timely and professional manner.
- Identify customer needs, clarify information, research issues, and provide viable solutions or alternatives.
- Accurately update and maintain customer records, conversation notes, and account details in company databases or CRM systems.
Required profile
- At least 2 years of college education without back subjects.
- Minimum 18 months of BPO experience.
- Amenable to work in Taguig.
- Available for night‑shift schedule.
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Published 11 hours ago
Expires 1 month from now
9 views · 0 interested
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Ampersand
Taguig