Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to join HelloLesson’s fast‑growing team. In this role you will support our network of teachers and students, ensuring smooth communication and high satisfaction across our online marketplace.

Key responsibilities

• Interview and onboard new teachers for the platform.
• Maintain student happiness by addressing inquiries and resolving complaints.
• Conduct 10‑20 outbound phone calls daily to prospective teachers in the United States.
• Draft 2‑5 SMS messages and emails each day to coordinate with teachers and students.
• Participate in company Zoom meetings and present updates to a group of 5‑15 representatives.

Required profile

• Strong leadership and communication abilities.
• Fluent written and spoken English.
• Excellent time‑management and a positive, can‑do attitude.

Required skills

• Proficiency with the Microsoft Office suite, including Outlook, Excel, Word and PowerPoint.

What we offer

• Monthly compensation ranging from $650 to $900 (salary plus performance bonuses).
• A drama‑free, fun workplace environment recognized by Inc. Magazine as a fast‑growing company.