Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to join our team and deliver exceptional support to our customers. In this role you will handle inbound calls, address inquiries, and ensure issues are resolved promptly, maintaining a high level of satisfaction.

Key responsibilities

• Manage each call interaction with a focus on customer satisfaction.
• Identify customer needs, clarify information, research issues and provide effective solutions.
• Explain procedures, answer questions and provide accurate information.
• Deliver on commitments and resolve customer issues within the same day, or at most within 24 hours.
• Listen carefully, show empathy and maintain a positive, friendly tone throughout each interaction.

Required profile

• High School diploma or equivalent.
• Strong verbal and written communication skills in English.
• Ability to ask probing questions and resolve problems.
• Comfort working in a high‑pressure environment while maintaining a positive attitude.
• Flexible availability for various shifts, including weekends, overnights, holidays and extra hours as needed.

Required skills