Customer Service Representative – Iloilo
Tap Growth ai · Iloilo
Job description
About the role
Ubiquity is looking for a Customer Service Representative to join its team in Iloilo. You will deliver exceptional service by combining expertise, empathy, and a drive to succeed, embodying the company’s Head, Heart, Hustle mantra.
Key responsibilities
- Handle customer inquiries via phone, email, or chat, providing accurate and personalized solutions.
- Troubleshoot issues and resolve them efficiently using company knowledge and tools.
- Build meaningful connections with customers, showing genuine care and empathy.
- Meet or exceed performance metrics such as response time, resolution rate, and satisfaction scores.
Required profile
- High school or senior high school graduate.
- Preferably prior BPO or customer service experience.
- Excellent verbal and written communication skills.
- Strong problem‑solving ability and capacity to work under pressure.
- Adaptability to new tools, technologies, and procedures.
What we offer
- Access to career development programs for professional growth.
- A people‑first culture that values contributions and supports aspirations.
- A dynamic, fast‑paced environment where hard work is celebrated.
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Published 2 days ago
Expires 1 month from now
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Tap Growth ai
Iloilo