Customer Service Representative – Iloilo

About the role

Ubiquity is looking for a Customer Service Representative to join its team in Iloilo. You will deliver exceptional service by combining expertise, empathy, and a drive to succeed, embodying the company’s Head, Heart, Hustle mantra.

Key responsibilities

• Handle customer inquiries via phone, email, or chat, providing accurate and personalized solutions.
• Troubleshoot issues and resolve them efficiently using company knowledge and tools.
• Build meaningful connections with customers, showing genuine care and empathy.
• Meet or exceed performance metrics such as response time, resolution rate, and satisfaction scores.

Required profile

• High school or senior high school graduate.
• Preferably prior BPO or customer service experience.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and capacity to work under pressure.
• Adaptability to new tools, technologies, and procedures.

What we offer

• Access to career development programs for professional growth.
• A people‑first culture that values contributions and supports aspirations.
• A dynamic, fast‑paced environment where hard work is celebrated.