Customer Service Representative – Healthcare (Night Shift)

About the role

We are seeking a dedicated Customer Service Representative to join our healthcare support team. You will be the first point of contact for Oracle Health patients, providing real‑time assistance through calls and tickets while working a fixed night‑shift schedule.

Key responsibilities

• Answer inbound and place outbound calls using the contact‑center solution.
• Manage incident and service requests in the designated systems promptly.
• Provide exceptional service to patients using the Oracle Health Patient Portal.
• Document investigations, perform basic technical troubleshooting, and capture log files.
• Escalate and triage issues according to established timelines and regulatory policies (e.g., HIPAA).

Required profile

• College or university degree.
• 1‑4 years of experience as a Customer Service Representative in a BPO or shared‑services environment.
• Experience with North America accounts and night‑shift work is a plus.
• Willingness to work a fixed night‑shift schedule (M‑F US business hours) and a hybrid setup reporting to the Makati office 1‑3 times per week.

Required skills

• ServiceNow
• Contact Center Applications
• ITSM tools