Customer Service Representative (German)

About the role

Join 3M Global Business Services as a Customer Service Representative supporting B2B customers worldwide. You will guide customers through the Order-to-Cash journey, handling inquiries, order entry, delivery coordination, and issue resolution.

Key responsibilities

• Act as the primary liaison between 3M and customers, managing the full order process from entry to delivery.
• Handle order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
• Communicate professionally via phone, chat, and written correspondence with external customers and internal teams.
• Raise internal tickets, manage worklists, and resolve material information and master‑data problems.
• Educate customers on processes, manage price changes, and provide proactive support for premium and strategic accounts.
• Participate in meetings, process‑improvement initiatives, and cross‑functional project teams.

Required profile

• Bachelor’s degree or high school diploma/GED with at least two years of customer service or sales experience.
• Strong attention to detail for handling orders, documentation, and product information.
• Excellent communication skills in English and a customer‑facing language at C1 level or higher.
• Ability to work independently, solve problems, and de‑escalate conflicts.
• Proactive mindset with a focus on continuous improvement and learning.

Required skills

• Experience using ERP systems.
• Experience using CRM systems.