Customer Service Representative – Fresh Graduate (Davao City)

About the role

Join Alorica PH as a Customer Service Representative in Davao City. This entry‑level position is ideal for fresh graduates who are eager to start a career in customer support without prior BPO experience.

Key responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist customers with product and service information.
• Maintain accurate customer records in the system.
• Communicate clearly while following company guidelines.
• Coordinate with other teams to resolve issues.
• Meet performance and quality metrics.
• Gather and relay customer feedback to improve services.

Required profile

• Recent high school, college, or vocational graduate.
• No prior BPO or customer service experience required.
• Willingness to work onsite in Davao City.
• Strong communication skills and a customer‑focused attitude.

Required skills

What we offer

• Competitive salary package with incentives.
• 20% night differential, paid training, and incentives.
• HMO and government benefits.
• 13th month pay, vacation leave, and personal time off.
• Anniversary bonus and annual performance increase.