Customer Service Representative – Entry Level (Pasay City)
EXL · Pasay
Job description
About the role
EXL Service is seeking enthusiastic college graduates to join its Customer Service Representative (CSR) team at the MOA Complex in Pasay City. This entry‑level position does not require prior BPO experience and offers a structured on‑site work environment.
Key responsibilities
- Handle inbound and outbound customer inquiries via phone and email.
- Provide accurate information and resolve issues in a timely manner.
- Maintain detailed records of interactions in the company’s systems.
- Collaborate with team members and supervisors to meet service level agreements.
Required profile
- Recent college graduate (any discipline).
- Strong English communication skills.
- Possession of complete government statutory numbers (SSS, Pag‑IBIG, PhilHealth, TIN) for onboarding.
- Availability to work on‑site, Monday to Friday, 10:00 a.m. – 6:00 p.m.
Required skills
What we offer
- Competitive salary and performance‑based rewards.
- Comprehensive HMO coverage for employees and dependents.
- Learning and development programs, including certifications and upskilling.
- Clear career advancement pathways within a dynamic team.
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Published 1 month ago
Expires 3 weeks from now
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EXL
Pasay