Customer Service Representative (CSR) - Retail

About the role

Cognizant is seeking enthusiastic individuals to join its Retail Customer Service team in Dumaguete. As a Customer Service Representative (CSR), you will be the first point of contact for customers, delivering prompt and courteous assistance across various retail channels.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and promotions.
• Resolve issues, process transactions, and ensure customer satisfaction.
• Maintain detailed records of interactions in the company's systems.
• Achieve performance targets and adhere to service level agreements.

Required profile

• High school, senior high school graduates or college undergraduates.
• Fresh graduates are welcome.
• Minimum of 6 months experience in a BPO or call‑center environment.
• Excellent written and verbal communication skills.
• Willingness to work onsite in Dumaguete.

Required skills

What we offer

• Clear career paths with continuous learning opportunities.
• Collaborative culture that values employee well‑being.
• Exposure to global accounts and impactful projects.