Customer Service Associate – Level 1 (Order Management)

About the role

We are looking for a Customer Service Associate – Level 1 to handle order management tasks for Bosch Service Solutions. The role involves responding to customer inquiries, processing orders and ensuring accurate data across systems while working in a UK‑time zone shift schedule.

Key responsibilities

• Follow up on customer calls and respond to email inquiries promptly.
• Process orders, forms, and claims while providing product and service information.
• Maintain and update customer databases and material master data.
• Perform B2B system updates and upload processing.
• Research information using available resources and resolve customer complaints.

Required profile

• At least 1 year of customer service experience.
• Excellent spoken and written English.
• Strong attention to detail and accuracy.
• Ability to work in a diverse environment and as a team player.
• Willingness to work onsite in the UK timezone with shifting schedules.

Required skills

• Knowledge of SAP.
• Experience with Salesforce.
• Proficiency in Microsoft Excel, Word and Outlook.