Customer Service Associate - Insurance Accounts

About the role

Accenture is hiring a Customer Service Associate for its insurance accounts team, working full time onsite in either Gateway Cubao, Quezon City or Axis, Alabang Muntinlupa. The role involves reviewing documents, updating agent records and processing transactions, and is open to recent college graduates.

Key responsibilities

• Review the completeness and compliance of all documents received.
• Verify the accuracy of agent and license information.
• Analyze information to determine the proper handling of work.
• Encode agent, license and commission information in the system accurately.
• Update existing agent records in the system when needed.
• Create and post correspondences when needed.
• Identify the next process based on the workflow and create the necessary transactions.
• Perform other tasks assigned from time to time by the Team Leader, Manager or Director.

Required profile

• Open to college graduates and undergraduates who have completed at least the 2nd year with at least 1 year of experience, or at least the 1st year with at least 2 years of experience.
• Must have 1 to 2 years of experience in financial, healthcare, retirement or insurance accounts.
• Willingness to work full time onsite in Gateway Cubao, Quezon City or Axis, Alabang Muntinlupa.
• Flexibility with shifts.
• Ability to follow the team's performance tool and coachability, seeking feedback to improve.

Required skills

• Proficiency in Microsoft applications.