Customer Service Agent – Mactan (Cebu)

About the role

Join the 1Aviation team as a Customer Service Agent at Mactan-Cebu International Airport. You will be the frontline representative, assisting passengers, handling inquiries, and ensuring smooth ground operations in a fast‑paced airport environment.

Key responsibilities

• Represent 1Aviation’s vision, mission and core values in every passenger interaction.
• Handle check‑in, boarding and gate operations according to airline procedures.
• Attend daily pre‑flight and post‑flight briefings and maintain cleanliness at counters and gates.
• Respond to guest inquiries and complaints with empathy and professionalism.
• Assist with disruption management, escalating complex issues when needed.
• Prepare and manage sales and cash reports, ensuring safe handling and remittance of collections.

Required profile

• Bachelor’s degree, preferably in Hospitality Management, Tourism or a related field.
• Prior experience in a customer‑service role, ideally in an airport or travel setting.
• Strong communication and interpersonal skills with the ability to stay calm under pressure.
• Willingness to work rotating shifts, including weekends and holidays.
• Commitment to delivering high‑quality guest experiences.

What we offer

• Opportunity to be part of a fast‑growing aviation company with strong values.
• Dynamic, people‑first work environment.
• Career development opportunities and training support.
• Chance to make a direct impact on passenger experience and airport operations.