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This job expired on 15/08/2026. It no longer accepts applications.
Customer Sales Agent
Shangri-La Group · Manille
Job description
About the role
The Customer Sales Agent will be the primary point of contact for guests seeking reservation assistance at Shangri‑La The Fort, Manila. This role focuses on delivering seamless, value‑added service that enhances guest loyalty and supports the hotel’s revenue goals.
Key responsibilities
- Provide prompt and accurate support to guests on room reservations and related inquiries.
- Collaborate with other hotel departments to create best‑fit solutions for guest needs.
- Enhance guest loyalty by delivering personalized, value‑added services.
- Identify and contribute to opportunities that maximize the hotel’s business performance.
Required profile
- College graduate, preferably with a degree in Hospitality or a related field.
- Experience in room reservations within a 5‑star hotel environment is preferred.
- Passion for reservation services and a detail‑oriented mindset.
- Enjoys planning, organising, and crafting creative solutions for customers.
Required skills
- None explicitly listed.
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Shangri-La Group
Manille
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