Customer Relationship Management (CRM) Analyst

About the role

The CRM Analyst supports the Office of University Development and Alumni Affairs in leveraging data‑driven insights to strengthen engagement with alumni, donors, and partners. The role ensures the CRM platform is well‑maintained, secure, and aligned with fundraising and alumni relations strategies.

Key responsibilities

• Administer and maintain the OUDAA CRM database, coordinating updates, security, and integration with university systems.
• Generate and analyze reports and dashboards to provide actionable insights for alumni and donor engagement.
• Monitor data quality, identify discrepancies, and recommend process improvements.
• Provide technical support, develop user guides, and conduct regular training sessions for CRM users.
• Collaborate with university offices to ensure compliance with data‑privacy regulations and institutional policies.

Required profile

• Experience in CRM system administration and data management.
• Strong analytical abilities to create reports and visualizations.
• Familiarity with data‑privacy compliance and university‑wide integration projects.
• Ability to train and support end‑users across multiple departments.

Required skills

• CRM system administration
• Data analysis
• Reporting and dashboard creation
• Data visualization
• Knowledge of data‑privacy regulations

What we offer

• Opportunity to influence alumni and donor engagement strategies.
• Collaboration with university leadership and technology teams.
• Professional development in higher‑education fundraising analytics.