Customer Relations Assistant – After‑Sales Support

About the role

We are looking for a Customer Relations Assistant to join ACMobility’s after‑sales team. The role focuses on building strong relationships with vehicle owners, handling feedback, and supporting service retention across our BYD Greenhills outlet.

Key responsibilities

• Contact customers after purchase and after service to gather feedback through surveys and phone calls.
• Document concerns, follow‑up on resolutions and compile monthly reports for continuous improvement.
• Send reminders for Periodic Maintenance Services via text, Viber, email and assist with tele‑marketing campaigns to drive service intake and parts sales.
• Ensure compliance with the Consumer Act, Lemon Law and Data Privacy Act, acting as the point of contact for updates.
• Plan and execute customer‑care activities that enhance loyalty and attract new vehicle buyers.

Required profile

• Bachelor’s degree in Marketing, Advertising, Mass Communications or Business Management.
• Minimum 1 year of customer‑service experience, preferably in the automotive sector.
• Strong communication and interpersonal abilities.
• Team‑oriented mindset with a passion for service excellence.

Required skills

What we offer

• Opportunity to work in a growing automotive after‑sales environment.
• Collaborative team culture focused on customer satisfaction.