Customer Contract Representative – Billing & PO Management

About the role

SolarWinds is seeking a Customer Contract Representative to join its Manila team. You will own the end‑to‑end preparation process that ensures timely and accurate annual billing for multi‑year software subscription agreements.

Key responsibilities

• Proactively contact customers to secure purchase orders for Year 2 and Year 3 billing cycles.
• Communicate billing timelines, contract terms, and documentation requirements clearly.
• Maintain a structured follow‑up cadence to guarantee on‑time PO receipt and address routine billing inquiries.
• Review Salesforce service contracts and billing opportunities, validating pricing, quantities, and schedules.
• Collaborate with Sales or Renewals teams to resolve contract or data discrepancies.
• Ensure all documentation and approvals are complete before order creation and track billing readiness pipelines.
• Flag revenue risks to management and support audit, compliance, and process‑improvement initiatives.

Required profile

• Bachelor’s degree or equivalent professional experience.
• 2–4 years of experience in order management, billing operations, accounts receivable, sales operations, or renewals operations.
• Fluent written and verbal English communication skills.
• Experience managing direct customer outreach via email and phone.
• Familiarity with CRM systems, preferably Salesforce.

Required skills

• Salesforce (CRM)

What we offer

• Opportunity to work in a fast‑paced, innovative environment.
• Collaboration with a dedicated team focused on subscription revenue protection.
• Career growth within a global, people‑first company.