Customer Billing Support Manager – Night Shift

About the role

We are looking for a proactive Customer Billing Support Manager to lead our night‑shift billing operations in a fast‑paced SaaS environment. You will oversee a high‑impact team, resolve complex billing issues and drive continuous process improvements.

Key responsibilities

• Lead and coordinate night‑shift billing support activities.
• Investigate and resolve complex customer billing inquiries.
• Identify, design and implement process improvements to enhance efficiency.
• Ensure service level agreements (SLAs) are met and maintain high customer satisfaction.
• Collaborate with cross‑functional teams, including product, finance and engineering.
• Monitor team performance, provide coaching and generate regular reporting.

Required profile

• Proven experience in billing support or customer service operations.
• Demonstrated ability to manage and motivate a night‑shift team.
• Strong problem‑solving skills and attention to detail.
• Excellent communication skills in English.

Required skills

What we offer

• Highly competitive monthly salary (₱100,000 – ₱120,000).
• Hybrid work arrangement with sponsored office meals.
• Fun company events and a flexible work environment.
• Opportunities for career growth and advancement.
• Collaboration with global teams.