CTP Secretary (NSW Claims) – Remote/Hybrid

About the role

We are looking for an experienced CTP Secretary to provide high‑level secretarial and administrative support to our NSW Compulsory Third Party (CTP) claims team. The role involves managing documentation, coordinating stakeholders and ensuring compliance with NSW regulatory requirements.

Key responsibilities

• Provide comprehensive administrative and secretarial support to CTP Claims Handlers and team members.
• Maintain accurate claims files, documentation and correspondence in line with compliance and regulatory standards.
• Draft, format, review and process legal, medical and claims‑related documents, letters and reports.
• Monitor claims deadlines, follow‑ups, appointments and diary schedules to ensure timely action.
• Coordinate communication between insurers, legal representatives, medical providers, rehabilitation consultants and internal stakeholders.
• Ensure data integrity across claims management systems and databases.
• Prepare case summaries, supporting evidence and documentation for reviews, disputes and legal proceedings.
• Handle confidential information with discretion and adhere to privacy, compliance and regulatory requirements.
• Assist with general administrative tasks such as reporting, document preparation and scheduling.

Required profile

• Minimum of 4 years’ experience as a CTP Secretary, Claims Secretary, Legal Secretary or similar role.
• Strong background in NSW CTP insurance claims administration.
• Excellent organisational, communication and stakeholder‑management skills.
• Ability to handle confidential and sensitive information with discretion.
• Attention to detail and ability to meet strict deadlines.

Required skills

• Claims management systems