CRM & Data Analyst – Alumni & Donor Engagement

About the role

The University Development and Alumni Affairs Office is seeking a CRM & Data Analyst to enhance how the university engages with alumni, donors, and partners. You will manage the CRM system, turn data into actionable insights, and support fundraising and alumni relations initiatives.

Key responsibilities

• Administer and maintain the CRM database, ensuring data accuracy, security, and reliability.
• Configure modules, workflows, and automations to meet reporting and operational needs.
• Generate reports, dashboards, and visualizations that inform engagement strategies and campaign performance.
• Monitor data quality, recommend improvements, and ensure compliance with privacy policies.
• Provide user support, create training materials, and conduct training sessions for staff.
• Collaborate with advancement, communications, and data teams to support segmented lists, event tracking, and analytics.

Required profile

• Experience managing CRM platforms in a higher‑education or nonprofit environment.
• Strong analytical mindset with the ability to translate data into strategic recommendations.
• Excellent communication skills for stakeholder coordination and user training.

Required skills

• Salesforce
• HubSpot
• Microsoft Dynamics

What we offer

• Opportunity to impact alumni and donor relations at a leading university.
• Collaborative environment with cross‑functional teams.
• Professional development in CRM and data analytics.