Community & Agency Management Advisor

About the role

We are looking for a Community & Agency Management Advisor to oversee our family communities on the BIGO LIVE platform. You will ensure smooth daily communication, support campaign execution, and use data insights to improve community engagement.

Key responsibilities

• Manage family communities through daily communication, announcements, issue follow‑up, and maintaining a positive atmosphere.
• Assist in planning and executing basic campaigns, communicating rules, tracking progress, and following up on results.
• Track family performance data, monitor behavior and activity trends, and adjust operational plans based on insights.
• Gather feedback from family leaders, identify operational issues, and propose improvements to boost engagement and campaign performance.

Required profile

• Strong communication and coordination abilities to build trust with family leaders.
• Proactive, responsible, detail‑oriented with basic analytical and problem‑solving skills.
• Willingness to work weekend shifts or public holidays when required.

Required skills

• Microsoft Excel – proficiency with formulas such as SUMIFS, COUNTIFS, VLOOKUP/XLOOKUP, and basic pivot tables.