Collections Specialist

About the role

We are looking for a proactive Collections Specialist to own our accounts receivable cycle and protect cash flow. The role is fully remote and temporary, supporting Panoptyc’s retail security clients across the United States.

Key responsibilities

• Follow up high‑volume overdue invoices by phone and email, maintaining an up‑to‑date AR aging report.
• Reconcile accounts, resolve billing disputes and negotiate payment plans with client billing departments.
• Collaborate with Sales and Customer Success teams to address payment issues and prevent future delays.
• Document all communications in the CRM and provide regular collection status reports to Finance leadership.

Required profile

• 2+ years of experience in collections, accounts receivable, or finance operations.
• Proven ability to manage high‑volume portfolios and reduce Days Sales Outstanding.
• Strong commercial mindset with an owner’s attitude and high urgency.

Required skills

• Advanced Excel proficiency.
• Experience with CRM and accounting platforms such as Salesforce, HubSpot or QuickBooks.
• PowerPoint for creating presentations and process documentation.

What we offer

• Hourly compensation (rate disclosed during interview).
• Fully remote work environment.
• Temporary contract based in the Philippines with an ASAP start date.