Clinic Manager – Operations & Patient Experience

About the role

The Clinic Manager leads daily operations to ensure smooth workflow, high‑quality patient care, and a premium client experience. This position combines operational oversight, financial stewardship, and team leadership within a high‑end aesthetic or medical spa environment.

Key responsibilities

• Oversee day‑to‑day clinic operations, appointment scheduling, and compliance with policies and SOPs.
• Maintain a clean, organized, and brand‑aligned clinic environment.
• Champion exceptional customer service, resolve client concerns, and foster a welcoming atmosphere.
• Monitor financial performance, manage budgeting, billing, collections, and expense control.
• Develop and execute sales promotions, seasonal campaigns, and clinic events in partnership with Marketing.
• Collaborate with accounting for reporting, invoicing, and reconciliation.
• Act as HR liaison for recruitment, onboarding, performance management, and staff development.
• Lead training programs, conduct performance evaluations, and motivate the team to meet targets.

Required profile

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Minimum 10 years of relevant experience, including 3‑5 years in a managerial role within customer service, hospitality, or client‑experience management.
• Proven leadership in managing diverse teams and clinic operations.
• Familiarity with the aesthetic or medical‑spa industry is a strong advantage.
• Strong financial acumen with budgeting and revenue analysis experience.
• Excellent organizational and time‑management abilities.

Required skills

• Proficiency with healthcare management systems and clinic software.