Client Support Specialist

About the role

The Client Support Specialist will join Convergint’s 24/7 Security Operations Center (SOC) to provide front‑line assistance for service calls. This role ensures that system alerts are monitored, incidents are managed efficiently, and timely resolutions are delivered to maintain high service quality for our clients.

Key responsibilities

• Handle inbound service calls and provide first‑line support for SOC operations.
• Monitor system alerts, track incidents, and follow established procedures to resolve issues promptly.
• Escalate critical incidents to appropriate teams and ensure proper documentation.
• Prepare and deliver incident reports and status updates.
• Collaborate with regional teams to maintain consistent support standards.

Required profile

• Strong communication skills with a customer‑focused attitude.
• Ability to work in a fast‑paced, team‑oriented environment.
• Willingness to work on‑site in Taguig City.
• Basic understanding of service desk processes and incident management.

Required skills

What we offer

• Regional exposure within a supportive, diverse team.
• Opportunities for career development and growth.
• A collaborative environment that values diverse perspectives.