Client Services Officer – Mandarin Speaking

About the role

The Client Services Officer (Mandarin‑speaking) will join ANZ’s Manila Group Capability Center to deliver high‑quality, relationship‑based support to our institutional customers. You will act as the first point of contact, resolving queries quickly and ensuring compliance with ANZ and regulatory standards.

Key responsibilities

• Proactively understand and respond to customer requirements.
• Take ownership of complaints, research issues using internal systems, and coordinate with other departments for resolution.
• Educate clients on ANZ Transaction Banking products and services.
• Handle inbound and outbound calls, ensuring timely execution of customer verification processes.
• Collaborate with teammates to meet service goals and suggest process improvements.
• Maintain full compliance with ANZ policies, procedures, and regulatory requirements.
• Report potential risk events while upholding customer confidentiality.

Required profile

• Exceptional customer communication skills, with fluency in Mandarin.
• Strong problem‑solving attitude and ability to work independently.
• Commitment to delivering ANZ service standards and maintaining high customer satisfaction.

Required skills