Call Center Representative – Travel Account

About the role

We are looking for a Call Center Representative to handle inquiries for our Travel Account. The role involves answering calls, responding to emails and faxes, and providing accurate information to participants and clients.

Key responsibilities

• Answer phone calls and provide important information/assistance to clients.
• Check mail, fax, and internet mail to provide customer assistance.
• Communicate with customers via phone or written correspondence to address concerns.
• Answer participant questions and engage with participants to fully understand critical information requests.
• Ensure timely and accurate follow‑up on all client interactions.

Required profile

• Open to candidates who have completed college; no experience required.
• Open to high school or senior high school graduates with BPO experience.
• Excellent to above‑average English communication skills.
• Ability to work onsite within a 25‑35 km radius of the workplace.
• BPO experience is a plus but not mandatory.

What we offer

• Competitive salary with 13th month pay.
• Health Maintenance Organization (HMO) coverage for three free beneficiaries from day one.
• 20 % non‑deductible maternity/paternity leave.
• Retirement and life insurance for qualified staff.
• Opportunities for rapid career growth for top performers.
• Work‑life balance processes and programs.