Call Center Representative – Travel Account
Caldwell Communications · Quezon City
Job description
About the role
We are looking for a Call Center Representative to handle inquiries for our Travel Account. The role involves answering calls, responding to emails and faxes, and providing accurate information to participants and clients.
Key responsibilities
- Answer phone calls and provide important information/assistance to clients.
- Check mail, fax, and internet mail to provide customer assistance.
- Communicate with customers via phone or written correspondence to address concerns.
- Answer participant questions and engage with participants to fully understand critical information requests.
- Ensure timely and accurate follow‑up on all client interactions.
Required profile
- Open to candidates who have completed college; no experience required.
- Open to high school or senior high school graduates with BPO experience.
- Excellent to above‑average English communication skills.
- Ability to work onsite within a 25‑35 km radius of the workplace.
- BPO experience is a plus but not mandatory.
What we offer
- Competitive salary with 13th month pay.
- Health Maintenance Organization (HMO) coverage for three free beneficiaries from day one.
- 20 % non‑deductible maternity/paternity leave.
- Retirement and life insurance for qualified staff.
- Opportunities for rapid career growth for top performers.
- Work‑life balance processes and programs.
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Published 3 days ago
Expires 1 month from now
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Caldwell Communications
Quezon City