Call Center Learning Trainer (Trainer I)

About the role

Under direct supervision, you will help develop and deliver training programs that build essential call‑center skills such as customer service techniques, product knowledge, and effective communication. You will also contribute to maintaining training materials and ensuring they align with company policies and industry standards.

Key responsibilities

• Assist in creating and updating manuals, presentations, and e‑learning modules for call‑center staff.
• Gather feedback from participants and stakeholders to continuously improve learning initiatives.
• Analyze basic metrics to identify opportunities for enhancing training curricula.
• Research technological advancements and system changes to keep training content current.
• Conduct gap analyses to determine professional development needs and adjust curriculum accordingly.
• Collaborate with the training team and call‑center management to support overall training success.

Required profile

• 2‑3 years of contact‑center experience.
• At least 1 year serving as a subject‑matter expert, mentor, coach, quality analyst, or trainer.
• Strong communication, facilitation, and presentation abilities.
• Demonstrated ability to coach, give constructive feedback, and maintain strong performance records.
• Knowledge of adult‑learning principles and training techniques.

Required skills

• Proficiency with Microsoft Office.
• Proficiency with Google Suite.

What we offer

• A multifaceted role with high responsibility and broad development opportunities.
• Access to a wide range of professional education and personal development programs.
• Competitive salary and benefits package.
• Career development tools, resources, and advancement possibilities within a Fortune 500 company.