Bilingual Spanish Customer Service Representative

About the role

Wells Fargo is looking for a Spanish‑bilingual Associate Customer Service Representative to join one of its largest business lines. In this fast‑paced, high‑volume environment you will assist customers across multiple communication channels, delivering a best‑in‑class experience while adhering to regulatory and policy standards.

Key responsibilities

• Provide support to customers via phone, text, chat, video chat and other channels.
• Answer inquiries, resolve issues, and ensure a high‑quality customer experience.
• Navigate multiple computer systems while following work guidelines, policies, and regulations.
• Receive direction from supervisors and escalate complex matters to senior staff.
• Collaborate with team members and interact with internal and external customers.

Required profile

• Minimum 6 months experience in customer service, financial services, or a contact‑center environment, or equivalent experience through work, training, military service or education.
• Fluent Spanish speaker; candidates without prior BPO experience are encouraged to apply.
• Ability to attend the full training period and work additional hours as needed.
• On‑site work at the assigned location is mandatory.

Required skills

• Effective communication in both Spanish and English.
• Proficiency with multi‑channel communication tools.
• Ability to operate multiple computer systems simultaneously.