Bilingual Customer Service Representative (English/Spanish)

About the role

We are seeking a bilingual representative to handle inbound and outbound communications in English and Spanish, assisting clients with pre‑settlement funding inquiries. The role is fully remote and involves coordinating with attorneys and internal teams to ensure smooth case processing.

Key responsibilities

• Manage calls, emails, and chats in both languages, providing clear guidance on pre‑settlement funding.
• Collect accurate case details, including accident information, attorney contacts, and funding eligibility.
• Guide clients through the funding process with compassion and clarity.
• Coordinate with law firms to obtain required documentation and case updates.
• Assess case eligibility and forward qualified cases to the funding team for approval.
• Maintain detailed records of client interactions and case progress.
• Bridge communication gaps between Spanish‑speaking clients and English‑speaking internal teams.
• Ensure compliance with data privacy and professional standards.

Required profile

• Minimum 3 years experience in customer service, call‑center, or client‑facing roles.
• Fluent in written and spoken English and Spanish.
• Ability to remain calm and empathetic with clients in high‑stress situations.
• Detail‑oriented with strong accuracy when handling legal and financial information.
• Capable of managing multiple cases simultaneously with consistent follow‑through.
• Flexible schedule and reliable remote work setup.

What we offer

• Full‑time remote position with comprehensive work‑from‑home support.
• Maxicare HMO and PhilHealth coverage.
• Sick leave, PTO, special birthday leave, and paid vacation.
• Zero‑interest employee loan program and performance bonuses.
• Monthly team engagement events and leadership development workshops.
• Regular one‑on‑one HR check‑ins.